Privacy Policy

Information Sathi Food may process

When you create an account or place an order, Sathi Food may process information you provide such as your name, phone number, email address, delivery address, order details and support communications. Delivery-related location information may be used when you choose to provide it. The service may also process technical information needed for security, sessions, notifications and reliable operation.

Payments

Available payment methods may include cash on delivery, QR or bank-transfer confirmation, and third-party payment services such as eSewa. Payment providers process information under their own terms and privacy practices. Sathi Food may retain order payment status and references necessary to verify and support transactions.

How information is used

Information is used to operate customer accounts, prepare and deliver orders, provide order updates, prevent misuse, respond to support requests, maintain service records and improve the ordering experience.

Notifications and device features

If you enable browser or app notifications, the service may store the technical subscription information needed to deliver order and account alerts. You can change notification permission in your browser or device settings.

Data sharing

Information may be shared with the people and service providers involved in fulfilling an order, such as the kitchen, assigned delivery personnel and payment provider, only as needed for the service or where required by law.

Security and retention

Sathi Food uses access controls and other technical measures intended to protect account and order information. Records may be retained for operational, accounting, dispute-resolution, security or legal purposes as appropriate.

Contact

For privacy questions, contact Sathi Food through the details on the contact page.